Kemkor Provides guaranteed service levels for your help desk service, technical support, or customer service needs, our help desk outsourcing service can give you that and more. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day.
We offer a range of Service Desk options, from a fully outsourced operation to particular aspects, such as overspill services, 1st line support call management and troubleshooting, or an expert 3rd line escalation resource for your own IT support team. If you prefer, we can integrate with your ICT team so your end-users need never know that we’re not a part of your business or that the support is outsourced.
What makes our solution unique? We look beyond just incident management and focus on the bigger picture and what's most important to you. Kemkor experts will work directly with your team to develop a Service Desk Transformation Roadmap that is intended to serve as the long-term strategy to guide your organization on its journey to a service-oriented, best practice-based IT organization. The roadmap will outline the following:
# Delivery phases and timeline
# Process focal areas and priorities
# Key stakeholders involved in each process area
# Ongoing training needs
# Annual objectives and milestones